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Tag: enterprise irregulars
Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
Social media has turned us into a society of gibbering digital morons
It’s time to make things real again…Read More
Christine’s Chapel… Services Gospel
Hear from IT services veteran Christine Ferrusi Ross why she joined HfS and her future plans with the analyst firmRead More
OneOffice or DumbOffice? Service providers are bifurcating again
Faster, cheaper, smarter are the watchwords for the Intelligent OneOfficeRead More
Will you really have to retire at 50? Not if you’re smart about marketing and repackaging your skills
Phil Fersht gives a contrarian viewpoint to Len Kendall's article "Get ready to retire at 50…Not because you want to, but because you'll have to"Read More
Automation Impact: India’s services industry workforce to shrink 480,000 by 2021 – a decline of 14%
New HfS Research covering 1477 industry stakeholders details the Automation-Impact Scenarios for the IT and BPO services industry across skill levels and countriesRead More
Digital labor will trim 1.4 million global services jobs by 2021
Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021Read More
Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industryRead More
When did employees become “costs”?
Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminatedRead More
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chopsRead More
