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RPA is Dead. Long Live Intelligent Automation!
I have been researching the notion of Intelligent Automation and, in particular, the rapid uptake of Robotic Process Automation (RPA) for more than 4 years. It was this work that eventually brought me to HfS. Over the years, I have made many good friendsRead More
The dinosaur that is procurement: Get relevant to your business or become extinct
Procurement’s very existence is in trouble. The function must be part of the whole negotiation process, not only to protect the company from making deals that do not benefit the firm but also ensure they are sensible, cordial and well-balanced - and both supplier and buyer realize the outcomes they both want to achieve. Sadly, this is so not the case with so many pivotal business deals today.Read More
Why we mustn’t make the same mistakes with RPA that we made with BPO
RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your businessRead More
How the gig economy has turned bad analysts into vendor advocates
There's nothing wrong with marketing someone's products or services, just don't pretend you're an "analyst" when you do it!Read More
Why big consulting needs to buy into BPO to address the As-a-Service Economy
Can we really progress in this era of denial and bullshit? Of course not.... we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.Read More
Meet Aruna, Capgemini’s kahuna
HfS CEO Phil Fersht talks to Capgemini India CEO Aruna Jayanthi about India's talent and its future direction as a services economyRead More
Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge
There clearly is a need for more flexible labor in many European countries, and the ability to source skills "As-a-Service" from providers is becoming increasingly appealingRead More
Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace
Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table Read More
When Blood is Sikka than Water: Vishal’s Infy Honeymoon has some Legs
New Infosys CEO, Vishal Sikka, talks to HfS' Phil FershtRead More
Automation: it’s about solving business problems, stupid!
We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryearRead More
