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Has the WAHA Security Conundrum Been Cracked?
The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption.Read More
How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.Read More
Getting Predictive about Predictive Analytics in HCM
Predictive analytics in human capital management continues its slow but inexorable march out of the sizzle phase and into the steak -- or for my vegan friends quinoa -- phase. As this phenomenon is occurring, a few topics are getting considerable air timRead More
The Real World of Internet of Things Services
The state of play for the IoT services sector winter 2017 as discussed in the HfS IoT Services BlueprintRead More
Life Fitness Finds “Smart” Translation on Demand with Lionbridge
Meeting the Marketer’s Need for Speed and SimplicityRead More
HfS strikes HR tech gold with Steve
HR technology veteran Steve Goldberg joins HfS as Research Vice PresidentRead More
Bye bye bricklayers?
A new automated, truck-mounted robot can build a house in two days, moving four times faster than human construction workersRead More
Interview: Meet Sunjeet Ahluwalia, the sales elephant from India!
Sunjeet Ahluwalia has joined per August, and today I wanted to give you a little more background about him.Read More
Who are the leading IT and BPO services firms in North America?
HfS lists the leading IT and BPO services in North America by revenueRead More
The next Steve Jobs iPhone moment? Pokemon Pokes at the Future of Augmented Reality in Engineering
Pokemon Pokes at the Future of Augmented Reality in EngineeringRead More
