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Campbell soup adds flavor as Syniti acquires DMR to create biggest data software and services pureplay
Syniti and DMR merge to create biggest data services pureplayRead More
Getting chatbot fatigue? Then upgrade to digital associates…
HGS analyst Melissa O'Brien gets to the point on chatbots and digital associatesRead More
What Drives Engineering Service Providers Revenue: Customers Quantity or Customer Quality?
What is more important – customer quantity or customer quality?Read More
Nasscom Wrap: Grasping for digital identity, but needing a dosa reality
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.Read More
#Crazymergerideas – Why IBM should acquire TCS
Service providers need to figure out how to blend the best parts of each other to find their path to the As-a-Service EconomyRead More
Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
Steering India’s services juggernaut in a Chevy Volt at 108 mpg
Phil Fersht interviews Basab Pradan and Gaurav Rastogi on their new book "Offshore: India’s Services Juggernaut"Read More
Up in the air with Ritesh Idnani… Part II
In Part II, Ritesh explains the changes in the BPO industry from his perspective - especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach. Read More
