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Phil’s 2018 Disruptor Awards!
Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018Read More
Is Syntel worth $3.4bn? And does this bring Atos to the adult’s table?
HFS analysts Phil Fersht, Jamie Snowdon and Ollie O'Donoghue lift the lid of why Atos paid $3.4bn for SyntelRead More
Offshore outsourcing died with Trump. Now value-based partnerships are rising from the ashes…
New data from the HfS/KPMG State of Industry study shows IT offshoring slipping from 20% to 5% growth over just the past four yearsRead More
From Designing to Doing: Enabling Design Thinking into Solutions and Results
The benefit of infusing design thinking into traditional consulting and outsourcing companiesRead More
Why it’s time for Robotic-BPO to break the mold of legacy F&A engagements
Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPARead More
Rohit’s rhetoric
EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's storyRead More
Why Design Thinking can save the outsourcing industry
Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking. Read More
Here are our Autonabilized 2015 HfS predictions
17 Killer Predictions from the HfS analyst team. All of these will happen too...Read More
Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat
Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.Read More
Getting good at GBS governance: Why heroes don’t scale
This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively.Read More
