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Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier
Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economyRead More
What’s your state of outsourcing in 2011? Your views are critical…
Whether you buy, sell, advise or analyze outsourcing services, YOUR opinion is critical for our new study we're conducting with our academic friends who run the Outsourcing Unit at the London School of Economics.Read More
WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President
Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-ExtraordinaireRead More
Why HfS is the first analyst to deliver real-time BPO price-benchmarking
HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and bankingRead More
Best of HfS in 2010
As the world prepares to shut down, recharge its batteries and anticipate a frenetic 2011, we take a look back at the highlights of 2010, as seen by your friends at HfS ResearchRead More
The hunters and the hunted: Indian BPOs readying for a rebound
As the world recovers from recession, the major Indian BPO providers eagerly await a return to the BPO boom, which has paused in the past 18 months as companies have sought to cope with riding out the tough-times. While the bounce-back has hardly been resurgent, BPO is clearly firmly on the corporate agenda and many of the leading Indian service providers are expanding staff, acquiring competitors, and making new marketing plans to widen market share and penetrate new sectors, such as the mid-market. Read More
