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No more (offshore) heroes anymore? The big shift left continues.
Looking at the results of the leading offshore service providers.Read More
Lessons engineering service providers should take from Tesla’s Master Plan
Pareekh Jain's take on Elon Musk's new master plan for TeslaRead More
Forget about Omnichannel hype when your Basic Customer Service Sucks
Everyone is talking about how to get to the right strategy for omnichannel customer communications, yet no one really knows what it means.Read More
Accenture, Genpact, IBM, EXL, TCS, Capgemini and WNS lead the first As-a-Service lens of Finance and Accounting
HfS Research's Phil Fersht unveils the 2016 HfS Blueprint on Finance and Accounting As-a-ServiceRead More
The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!
2016 is the year that will separate the service dinosaurs from the savvy cannibalizersRead More
Why Accenture’s acquisition of Cloud Sherpas is both an offensive and defensive move
As-a-Service has to be all about empowering the client, not the consultantRead More
#Crazymergerideas – Infopact or Genosys?
What if Infosys and Genpact got a little more intimate with each other...Read More
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda
Robotic Process Automation is about working smarter, not cheaper - and the skills needs are red hot in the outsourcing space right nowRead More
Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?Read More
