Time for the Foster posture as Mark puts his own stamp on IBM services
Join HFS CEO Phil Fersht in conversation with Mark Foster, SVP of IBM Services, to discuss the tidal push of transformation and your place in it.Read More
The undisputed facts about outsourcing, Part 1: Buyers are saving money, but aren’t seeing a whole lot more
Whatever the motives buyers have when they outsource, the first critical metric they must reach is to save the money they were promised at the onset of the engagement. And we have spectacularly good news for the entire outsourcing industry - the cost savings targets are being met - and being met well, with over 95% of current buyers viewing the engagements as effective for reducing their operating costs. However, that's pretty much where the good news tapers off, as the rest of the results are pretty modestRead More
TPI + Compass: a new direction for outsourcing advisors, or more of the same?
With the increased focus on outsourcing advisory services from management consultants such as Deloitte, KPMG and PwC, the souped-up TPI/Compass creates a super-boutique that can compete effectively in the market for the complex enterprise engagements that require a lot of hourly-billable heavy-lifting. There’s little doubt this merger helps bolster TPI’s credentials as a serious player, now the big boys fancy their piece of the action. However, when we look at the current enterprise needs for outsourcing support, we see a dire need for enterprises to receive a mixture of consulting advice and data, served up in a less expensive, easier-to-digest format, than the $500-per-hour model.Read More
Ready to walk the Sanjay way?
Join HFS CEO Phil Fersht in conversation with Sanjay Jalona, CEO of LTI, to discuss LTI’s leading indicator – its capability engine – and the capabilities where he’s “throwing the kitchen sink for the future.”Read More
Why even the Beeb needs sourcing standards
HfS interviews Jim Hemmington of the BBC and Chris Halward of the GSA about global sourcing standards and how the Beeb does if for 1.4 billion pounds of annual external spendRead More
Captain Cliff of the Sourcing Enterprise Part II… The Death of Outsourcing
And welcome back to our interview with KPMG's Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paperRead More
It’s official: the outsourcing industry has voted out its name
HfS Research has reached out to its unique community of services and operations professionals, and can finally reveal the answers we have long been searching for - that it's time to re-brand the industry formerly known as outsourcing, with 61% of the industry stakeholders voting to drop the termRead More
The defining outsourcing moments of 2011
Well, another year goes by and HfS yet again escapes any legal action, terrorist attacks at our office, or disappearing bodies for being thoroughly unafraid to call the industry on its issues. So let's reflect some of the defining moments of 2011Read More