SYKES acquires Symphony becoming the first call center provider with significant automation capability
Call center provider SYKES disrupts the BPO industryRead More
IBM, Accenture, Cognizant, Atos and HCL leading the Top 10 infrastructure and
So who’s winning the infrastructure and cloud war?Read More
Are we poised to see a new era of digital operations advisors?
Not even a third of decision-makers are relying on consultants in this ever-confusing marketRead More
Time to hangout with the real robo-bosses at the FORA Council this September
What happens when you put Alastair Bathgate, Mihir Shukla, Max Yankelevich, Daniel Dines, Tijl Vuyk in the same room?Read More
The FORA Council has assembled the industry’s leading minds in cognitive automation
HfS announces the first tranche of industry robo dignitaries to air their voices at the inaugural council session in Chicago this SeptemberRead More
10 issues defining the services industry in 2016
The HfS analyst team demands 10 big things the services industry needs to address in 2016Read More
HfS Research is five years old!
Would you believe it? HfS Research just turned 5 years oldRead More
Fed up with cheesy sales presentations? Well, here’s the web event you’ve been waiting for…
So how can you make the sales process smell less like a Wisconsin dairy farm? Easy - simply join us for our next web eventRead More
Happy Birthday… HfS Research!
Exactly one year ago, we bravely declared we were a research company, with a bunch of friends, stringers and part-timers. Today, we are a fully-loaded experienced research organization with depth and breadth of analyst talent across North America and Europe - with further expansion plans imminent. Read More