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When Blood is Sikka than Water: Vishal’s Infy Honeymoon has some Legs
New Infosys CEO, Vishal Sikka, talks to HfS' Phil Fersht Read More
Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?
This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy Read More
TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain Read More
Gartner, HfS and Forrester top the Analyst Firm of the Year awards, voted by 1100 research consumers
Gartner, HfS and Forrester top the Analyst Firm of the Year awards, voted by 1100 research consumers Read More
When you may get better outcomes using speech recognition software…
When you may get better outcomes using speech recognition software... Read More
Finally… the great Alsbridge Europe mystery unravelled
Alsbridge CEO Chip Wagner talks to HfS about its new European growth strategy... and a few other things Read More
Time for outsourcing service providers to tone down the sales BS
Service providers need to prove they are agents of value, not devils of extracting low-value margins. Read More
Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services Read More
The Twelve Tenets of Trust
One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust Read More
The three dirtiest phrases in services
Here are three phrases that are today's big no-nos Read More
