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Since when did AI become the job creation antidote to automation’s job destruction? Time for an augmented reality check…
Will people stop claiming that AI is going to create millions of new jobs with zero evidence to prove it? AI is about doing more with less, not more with even more - let's get real.Read More
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Meet F&A’s new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS
On the Knife’s Edge: Do F&A Service Buyers and Providers Really Want Transformation – Or Just RPA Arbitrage?Read More
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Capital Markets Operations Blueprint Explores the Perfect Storm for Services
Banks and capital markets firms are severely challenged in predicting strategies for long-term sustainability in a changing market and need to have several strategies in play to meet short-term cost pressures.Read More
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Is ServiceNow the new black?
HfS analyst Tom Reuner discusses the new ServiceNow services blueprint reportRead More
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Digitally modernizing legacy businesses with your eyes wide open: Hatch a plan to do it profitably
'As a service' aspires to partner with clients to facilitate digital modernization, how do we cross the chasm from the old to the new?Read More
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I Want To Be A Superhero — What About You?
Superhero movies have been particularly popular over the past several years, but long before then they’ve been a staple of our culture. We love the hero coming to save the day, helping fellow citizens and making the world better. In the movies (and in reaRead More
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Derk Erbé energizes our energy coverage at HfS
Derk Erbé is Research Managing Director for HfS, covering Digital Business Transformation and Energy, Utilities and Resource IndustriesRead More
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The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!
2016 is the year that will separate the service dinosaurs from the savvy cannibalizersRead More
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Cognizant, Accenture, EXL, Concentrix, HGS and HP are the top healthcare payer performers
The 2015 Healthcare Payer Operations Blueprint reportRead More
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Skill not Scale: The Massive Opportunity Awaiting the Services Industry
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industryRead More