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  • Not even God can save DXC!

    December 21, 2023 | Phil Fersht, Saurabh Gupta

    DXC Technology's latest play is to bring Raul Fernandez off the bench as the new interim chief and move on from a difficult four years under Mike Salvino, who's passing the torch. But when you look at the challenges facing this firm, you might just come to the conclusion that not even God can turn this one around.Let's not kid ourselves; this isn't your usual passing of the baton – it's more like handing off a ticking time bomb. The company's market value is literally running on fumes and barely a third of its revenue numbers. And that's not just a hiccup – it's a full-blown identity crisis. Read More

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  • Nigel’s North Star approach is guiding the GenAI path

    December 20, 2023 | Melissa O'Brien, Phil Fersht

    We sat down with Nigel Vaz, the visionary CEO of Publicis Sapient, to delve into the burgeoning world of generative AI (GenAI) and its profound implications for the business landscape and the broader world at large. Companies like Publicis Sapient are thoughtfully leading the GenAI charge by developing toolsets and talent, evolving their mindsets to embrace a culture of learning and unlearning, and being mindful of the risks and downsides so they can help their clients do the same. Read More

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  • Can Cognizant shape the technology arbitrage era with Thirdera?

    December 14, 2023 | Tom Reuner, Phil Fersht

    Cognizant made the most significant move in the ServieNow ecosystem to date by acquiring pureplay Thirdera, the largest independent consultancy that adds significant muscle in the US and also expands Cognizant's presence in Europe and APAC. Cognizant has a significant opportunity with Thirdera to differentiate its broad transformation capabilities, but must learn lessons from its previous Linium acquisition to preserve and build on Thirdera's unique culture. Read More

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  • Services firms are out of runway. They must forget Labor Arbitrage and conform to Technology Arbitrage

    December 10, 2023 | Phil Fersht, Saurabh Gupta

    The fundamental value creation lever in the legacy Labor Arbitrage era has been the centralization of people in a global delivery model. The fundamental value lever in the Technology Arbitrage era is all about architecting and orchestrating the rapidly changing technology ecosystem in line with the client’s business model. It’s past time for the IT and BPO Services industry to jump to a new S-curve driven by Technology Arbitrage if they wish to get back to another season of hockey stick growth. Read More

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  • Retail and CPG firms turn to innovation to combat the digital dichotomy

    December 08, 2023 | Ashish Chaturvedi, Krupa Ks, Phil Fersht

    The HFS Horizons: Retail and CPG Service Providers, 2023 report covers 24 leading providers helping their clients embrace innovation, devise new value streams, and realize value during these challenging times of rising costs, interest rates and rapidly changing consumer expectations. Read More

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  • IDP goes beyond document processing to unlock insights from masses of data

    December 08, 2023 | Hridika Biswas, David Cushman, Phil Fersht

    HFS has published its first intelligent document processing (IDP) Horizons report covering the broad landscape of IDP vendors landscape engaging with major enterprises. Read More

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  • Cliff riffs on GenAI’s Edison moment…

    November 29, 2023 | Dana Daher, Phil Fersht

    We recently had the opportunity to sit down with Cliff Justice, KPMG’s US head of Enterprise Innovation, to delve into the transformative power of AI and its implications for individuals and businesses. Read More

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  • Pharmas’ desire to accelerate results is being matched by supplier sophistication…mostly

    November 17, 2023 | Rohan Kulkarni, Mayank Madhur, Phil Fersht

    In the HFS Horizons: Life Sciences Service Providers, 2023 study, we evaluated 29 service providers for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for health consumers globally.   Read More

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  • Happy Diwali 2023!

    November 11, 2023 | Phil Fersht

    Happy Diwali 2023! Read More

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  • Ray Kurzweil to Keynote the HFS Spring Summit 2024!

    November 10, 2023 | Phil Fersht, Saurabh Gupta, Elena Christopher

    We are thrilled to announce Ray Kurzweil as our first confirmed keynote at the HFS Spring Summit 2024, scheduled to take place from May 8th to May 9th in New York. Read More

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