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HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank
It’s time to close the chapter on the legacy analyst industry that has lost its identity, independence and sense of purpose. Read More
RPA satisfaction: lowest for finance and call center, highest for IT and marketing
HfS' 2017 State of Automation study reveals where RPA satisfaction is highest Read More
Infosys Looks to Fill Critical Gaps in Use of Design Thinking Through Acquisition of Brilliant Basics
Infosys has announced the acquisition of UK-based design-thinking firm, Brilliant Basics, and if it plays out according to the name, it is exactly what Infosys needs to bridge design to execution and impact. Read More
How a Healthcare Insurance Company is Bringing RPA and AI into Business Operations
By defining appropriate scenarios, thinking outside the box, managing proactive communications with staff, and looking to get people excited about the positive impact on jobs, relationships between payers, providers, and patients and healthcare consumers Read More
Break With Tradition Drives Infrastructure Services Toward Better Outcomes
A blog detailing some of the major industry trends uncovered in the recently published IT infrastructure Blueprint. Read More
Did Genpact Just Declare The End Of The Insurance Adjuster With OnSource Acquisition?
Genpact bought Massachusetts based OnSource, a property, scene and vehicle inspection specialist that has an insurance client base in the US. Read More
Steve Rudderham… making GBS gr-r-reat again!
Phil Fersht sits down with new GBS honcho at Kelloggs, Steve Rudderham Read More
When automation becomes your only option…
When automation becomes your only option... Read More
Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance Group Read More
