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Happy Birthday… HfS Research!
Exactly one year ago, we bravely declared we were a research company, with a bunch of friends, stringers and part-timers. Today, we are a fully-loaded experienced research organization with depth and breadth of analyst talent across North America and Europe - with further expansion plans imminent. Read More
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Sole sourcing and the Lindsay Lohan experience
When a customer decides it has already found its provider-to-be, and wants to avoid the conflicting emotions of exploring what might-have-been with its competitors, it can inadvertently offset a spiral of sanity-losing issues for both parties, as they prepare to walk down the aisleRead More
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Time for HP to shephurd its BPO business
When Mark Hurd took up the reins as HP's boss back in 2005, the company badly needed him to stabilize the business, drive up the stock price, and add discipline and cost-control into many of its global operations. And whatever the reason for his demise (quite frankly, he's not Tiger Woods, so who cares?), he's done what HP needed him to do - and this is a good time to put someone else at the helm who can start closing the gap with IBM and others. In fact, he should have gone sooner, because there's a lot of ground to be made up right across the board. One of those is a flagging BPO business that had outperformed anyone's expectations before the EDS merger threw it into a confused shambles.Read More
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Event Alert: Genpact looks to a new era beyond “General Electric’s provider”
In its first industry analyst conference, business process outsourcing (BPO) provider Genpact emphasized its business, today, is much broader than supporting General Electric’s back office and primarily delivering finance and accounting (F&A) services. Read More
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The Buy Family thunders home yet again!
Aside from air strikes, ash clouds, oil leaks and Sarah Palin's previous plea to "drill baby drill", global media attention was briefly diverted, last week, to Edinburgh as some of BPO's top buyers and providers bravely duked it out the SSON's European Shared Services & Outsourcing Week.Read More
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A thundering week in Orlando!
Thanks for all of you who helped support the first public appearance of the Horses for Sources research organization in the lovely Orlando last week for SSON's "Shared Services and Outsourcing Week" event, which achieved over 900 delegatesRead More