…and the more serious moments of ’09


Wooden horses_1 Wooden horses_2

And now we can finally put that year to bed, surely we can look forward to a more normal 2010.  Of course we can 😉



Here are some of the more serious moods and moments from a rather epic year in our industry…in chronologial order:

Satyam: It was like riding a tiger, not knowing how to get off without being eaten

Think before you fire: The cost of replacing IT talent

Forget 2006, let's go back to '96

Global business on a Knife-edge: Bonuses, H-1Bs and Naïve Protectionism

Where should outsourcing vendors invest their marketing dollars in this climate?

Datamonitor goes to Hollywood

The politics of offshoring: all talk, no action

White water canoeing with Newt Gingrich

Why the lay-off culture is far more damaging than offshoring

Phil Fersht on service provider rankings: make the experts accountable, not faceless brands

Executive ADD: The disruptive scourge of social networks in the services industry

The next stage of industry development: Co-learning partnerships, not mega-mergers

Who's looking out for the US business these days?

Is this "2001 all over again" for outsourcing?

The entire Great Recession of 2008-2009: Blogged for the outsourcing industry

The future of the sourcing industry: DNA and industry knowledge trump scale

Crash and Learn: is TPI's "quartus horribilis" reflective of the sourcing industry at large?

Introducing new-age BPO: the standardization/personalization balance

Is this a good climate to take a career "risk"? Or is it riskier staying where you are?

The Dell finally tolls – but is this the right fit? 

Xerox copies Dell's example and acquires ACS, but again, where's the fit?

The art of blog: credibility is in the eye of the beholder

Forget Platform BPO, it's really about the Business Services Cloud (Part I)

Sitting on a shrinking business and afraid to change

Business and friendship: it's all about professional respect

Insecurity is the modern corporate disease

Can IT overcome its credibility crisis?

The "new normal" in the outsourcing delivery business

2010 Predictions for the Outsourcing Industry

Posted in : Business Process Outsourcing (BPO)



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  1. Phil,

    Thanks for providing such great insights this year – both funny and serious 🙂

    Here’s to more in 2010,


  2. Thanks for the entertainment and thought-leadership Mr F. Looking forward to more of the same in ’10,

    Stephen C.

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