-
HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
-
HfS and Blue Prism partner to develop automated analyst solutions
Industry analyst firm HfS Research has today announced a strategic partnership with leading Robotic Automation software company, Blue Prism to develop the first automated analyst prototypeRead More
-
This week on the HfS Podcast: The Present and Future of Enterprise Mobility
On the latest HfS Podcast, Mark Reed-Edwards talks with Ned May, Senior Vice President, Research at HfS and author of the new HfS Blueprint: Enterprise Mobility ServicesRead More
-
Goodbye Top Ten and Hello HFS Horizons!
We are unveiling "HFS Horizons" to align the performance of service providers and tech suppliers with the outcomes they help their clients define, the great experiences their clients enjoy, and the synergies their clients are developing across their ecosystem partners to create new sources of value.Read More
-
10 Reasons why we launched HFS Research-based Sourcing Advisory Services
we've successfullH launched our Research-based Sourcing Advisory Services where we're helping a number of enterprises with our unique approach to helping enterprise customers in this virtual environment.Read More
-
Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon
HfS Research unveils the first industry assessment of service provider performance and potential with IoTRead More
-
Phil Fersht steps down as HfS CEO
After more than three years at the helm of research organization HfS Research, Phil Fersht will be stepping down as CEO to "pursue other interests". The HfS advisory board is meeting later this week to discuss potential replacements.Read More
-
WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President
Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-ExtraordinaireRead More
-
Why HfS is the first analyst to deliver real-time BPO price-benchmarking
HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and bankingRead More
-
Best of HfS in 2010
As the world prepares to shut down, recharge its batteries and anticipate a frenetic 2011, we take a look back at the highlights of 2010, as seen by your friends at HfS ResearchRead More