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Losing the war for talent: Why offshore providers come up short onshore
The need to hire and develop quality onshore account management and delivery personnel is becoming the crucial differentiator in today's ever-tightening outsourcing marketplace. Those that can win this talent war will be the ones who can truly move beyond yesterday's flagging outsourcing model.Read More
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Tiger Tales Part II… The pace of change
In Part II of our interview with Genpact's CEO NV "Tiger" Tyagarajan, we discuss the bifurcation occurring between the sourcing approaches of small and mid-sized organizations and today's large enterprises... and the pace of change we can expect in today's environmentRead More
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Tiger Tales… Part I
Noone has been closer to the buyers over the years to observe the changing conversations, the growing awareness of their needs and apply these to the ever-competitive provider marketplace. Yes, it's time to touchbase with NV “Tiger” Tyagarajan, now 18 months into his tenure as CEO of Genpact.Read More
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An industry with no name? The outsourcing industry votes out the “O” word but can’t think of an alternative…
There is far too much "believe our own bullshit" going on and this industry needs to change before it can effectively "rebrand"Read More
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Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino.Read More
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A big cat for a big job: meet Tiger (Part III)
The final installment of our recent discussion between HfS CEO Phil Fersht and Genpact's new President and CEO, NV “Tiger” Tyagarajan, which delves into Tiger's vision for the future of technology and BPO. Read More
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A big cat for a big job: meet Tiger (Part II)
Part II of Phil Fersht's interview with Tiger Tyagarajan discussed the Genpact-specific opportunities and challenges that Tiger will be tackling in his new role as President and CEORead More
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A big cat for a big job: meet Tiger (Part I)
Having survived a tough recession for the BPO industry, successfully fending off larger competitors baying for its blood, Genpact has recently taken a new direction - appointing NV "Tiger" Tyagarajan to take the helm from the irrepressible Pramod BhasinRead More
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HfS Live and Unfiltered, Part I – The new buyer-provider outsourcing debate series is right here!
Fed up with all the puff and fluff? Comatosed by the motherhood and apple pie? Ready to get the real deal? Well, your pain will be over on August 4th, as we bring you the ultimate unfiltered schmaltz-free one-hour debate on the future of the outsourcing industry.Read More
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Genpact looks for added bite with Tiger
After 14 years, the effervescent Pramod Bhasin, now in his 60th year, is handing the reins to “Tiger” Tyagarajan, the company's current COO, and long-serving member of the leadership teamRead More