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The worst mistakes companies make when they evaluate BPO – and how to avoid them (Part I)
Yes, BPO can offer firms cost savings and the opportunity to add rigor and standardization to their processes. However, if you don't go about evaluating it correctly, you may never get the chance to find out Read More
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China and BPO? Don’t bet your mortgage on it
China has potential to develop a compelling BPO industry, but there are many obstacles the country needs to combat, in order to develop this beyond an industry that is merely serving a sub-region. Read More
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Will the HR function have a seat at the corporate table in 2008?
With many businesses undergoing complex change with outsourcing, globalization and this predicted economic downturn, the role of HR have never been so important as it is today Read More
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Is India adapting to the Night Shift?
These health and social issues are very symptomatic of a developing economy like India - and my only surprise is the speed at which it is happening. Read More
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The 2008 Presidential Election and Outsourcing
I thought it would be interesting to have a "reverse poll" and get your take on who you would LEAST like to see in the Whitehouse next year Read More
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Globalization of labor and outsourcing will dominate Human Capital strategy in 2008
"Organizations will look for ways to pull jobs apart to find pieces to outsource. Thought must be given to the motivation of workers assigned “pieces” of the work." Read More
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Outsourcing innovation at Burger King
Not only is the fast food giant driving customer loyalty, but it also is leveraging the latest sourcing models to drive down costs and improve the customer experience.... Read More
