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Will the BSkyB verdict tone-down outsourcing vendor hype?
This sets a dangerous precedent for the outsourcing business, when you consider the sheer volume of complex outsourcing deals that are currently (and soon to be) in play. Read More
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The Industry Speaks, Part V: As the mid-market looks aggressively at Finance & Accounting BPO, the move to standardize heats-up
When you consider that close to a quarter of mid-market customers will seek their first forays into F&A BPO this year, you know where this industry is headed... Read More
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The Industry Speaks, Part IV: Cloud services will separate the “real” business services providers from the body-shoppers
Cloud Computing presents the biggest opportunity for today's services vendors to deliver blended IT/BPO services. Vendors pushing standard labor arbitrage services under a thin veneer of "Cloud marketing" will quickly get cast aside as the table-stakes get a lot tougher Read More
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Vot happens now?
An hilarious parody of the Magic Quadrant Read More
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The Industry Speaks, Part III: Demand for outsourcing is reaching new heights, but will vendors disappoint?
What are customers intending to do this year with their outsourcing strategies? When when we spoke to 1055 customers, intermediaries and vendors across the global sourcing industry earlier this month, they gave us the real picture Read More
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The Industry Speaks, Part II: When the labor arbitrage deals dry-up (and they will), customers will select vendors that can deliver business-value beyond basic low-cost services
let's talk about outsourcing vendors, and what on earth they are going to do when these tasty labor-arbitrage deals start to fizzle-out. Read More
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