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Service providers siloed by vertical industry are stifling innovation with clients
To win more business, outsourcing service providers must innovate by creating and unleashing a multi-client collaborative model that isn’t restricting their clients to their industry vertical silos. HfS research reveals clients’ desire to collaborate with non-competitive firms in other industries is much more powerful; they are reticent to collaborate with firms within their own industry sector. New service delivery models must emerge between collaborating partners that will help them innovate. Read More
BPO’s billion dollar best-kept secret: Part II
HfS Research CEO Phil Fersht interviews Xchanging CEO David Andrews Read More
BPO’s billion dollar best-kept secret: Part I
There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn. Read More
Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?
Capgemini is one of the largest and most well-known European IT/BPO service providers and consulting firms, with revenues of $10 billion, but has struggled in the past become a household name in the US. However, its recent aggression in the BPO market, resulting in notable client wins such as Bunge and Coca-Cola Enterprises, has helped elevate Cepgemini as a serious contender for global enterprise BPO engagements. Read More
Preaching Process with Pramod, Part III: What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?
At long last, we come to the final part of our interview with Genpact's President and CEO, Pramod Bhasin. Phil Fersht and Pramod discuss the future of process consulting, where labor arbitrage is heading, more about the Cloud, and a some advice for today's budding sourcing executives. Read More
Surprise, surprise… HR still hates outsourcing. Is its next victim RPO, or will it get trumped this time?
HfS Research's latest study, conducted in conjunction with Human Resources Executive Online, gleaned the views and dynamics of 238 HR executives towards RPO. And the first factor that was apparent, was that RPO was low down the list of recruiting services HR executives are going to take a look at this year. Read More
Innovation discovered!
The key to achieving innovation, is to nurture today's young talent, teaching new and creative methods Read More
Today’s Asia/Pacific: why smart enterprises no longer view it as one region
With much of the US and Europe's economic leaders coming to terms with paying for their years of spending excesses, their financial bail-outs and tethering themseves to basket-case economies, the next decade represents a real shift in the balance of economic power. No longer can enterprise leaders afford to view Asia/Pacific myopically as a single region, requiring a single go-to-market strategy for a "region" that houses 60% of the world's population. Read More
A US onshore view of Schumer’s offshore-tax proposals: “A no-win approach for tapping the strength of the US-based outsourcing industry”
The majority of the viewpoints convey concern and confusion regarding the implications of Senator Schumer's proposals. However, one opinion does standout, coming from a gentleman called Skip Womack, who heads up the US onshore IT outsourcing provider, Advantage Outsourcing, based in Wichita, in the Midwest. Read More
Innovation in BPO purgatory, Part III: the escape route
When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen. Read More
