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  • The biggest political threat (yet) to the outsourcing industry

    July 09, 2011 | Phil Fersht

    The Swiss, in their typically punctilious fashion, now have an "Anti-PowerPoint Party" with the self-stated goal of having the number of boring PowerPoint presentations on the planet to decrease and the average presentation to become more exciting and more interesting. Read More

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  • What does the Future of Work look like?

    July 07, 2011 | Phil Fersht

    HfS Research is conducting a study to help gain a better understanding of how the future of work is impacting organizations. You can help by participating in a short survey and providing your thoughts on how the future of work is impacting your business or your client’s businesses. Read More

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  • Get your free Finance & Accounting BPO landscape report here. Yay!

    July 06, 2011 | Phil Fersht

    In response to the multiple requests for some trumpet-blowing, you can download our blockbuster report absolutely FREE, right here. No forms to fill, no signing your life away to a torrent of daily spam - just plain, free, no-holds-barred research! Read More

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  • So… on which side of the fence sits Gideon Gartner?

    July 05, 2011 | Phil Fersht

    So the Grandaddy of great big research, and (arguably) the founding father of today's IT industry analyst business, Gideon Gartner, picked up on our recent post "Will the industry analyst business be dead in five years?" Read More

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  • Meet the sultan of strategic sourcing

    July 05, 2011 | Phil Fersht

    While we were having some in-depth discussions with Microsoft's CPO, Tim McBride, it became apparent how important niche specialist BPOs, such as Alpar's firm Denali, are to the global sourcing mix for many organizations. So we thought we'd take a few minutes to have a discussion with Alpar about the future of the procurement function and the role of the CPO. Read More

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  • The undisputed facts about outsourcing, Part 5: Decision-makers increasingly reliant on peer-networking and research than traditional channels

    July 03, 2011 | Phil Fersht

    In the past, outsourcing was still a unique, foreign and scary activity, and it was always easier for buy-side executives to bring in consultants to make their decisions for them - especially as there were so few trusted data-points and information sources widely available in the industry to support decision-making. Executives didn't want to get fired for making bad decisions. However, today they know they'll get fired for the wrong decision regardless of who made it - whether it was theirs' or McKinsey's Read More

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  • ManpowerGroup – a whole lot more than a staffing company?

    June 30, 2011 | Phil Fersht

    Manpower Group held its industry analyst and influencer day on June 9, 2011 at its headquarters in Milwaukee, WI. Read More

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  • The CPO in 2011: The Toughest Job in the Global 1000

    June 28, 2011 | Phil Fersht

    We talked with Microsoft Chief Procurement Officer, Tim McBride, about his procurement execution and BPO experience as part of a case study in a paper entitled "The CPO in 2011: The Toughest Job in the Global 1000". Read More

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  • Why I wrote that piece…

    June 22, 2011 | Phil Fersht

    So when I received many notes, emails, calls and comments after my weekend "rant" about the analyst business, I suddenly realized this thing was going "viral". How had I managed to hit such a raw nerve? Read More

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  • Will the industry analyst business be dead in five years?

    June 19, 2011 | Phil Fersht

    Love them or loathe them, analyst firms and their unique individuals stoke the emotions of many who come in regular contact with them. But are thee days of the traditional industry analyst numbered? Read More

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