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India’s Sourcing Leaders: The new Phoenicians?
The Phoenicians were among the greatest entrepreneurs of their time who dominated the trade of the ancient world and founded colonies throughout the Mediterranean. We will never see the likes of them in the modern business world, where a nation of business hungry folk could possibly develop their own real estate within today’s Global 2000 organizations through savvy barter of their own wares. Or will we? Read More
Don’t fire your contract lawyers just yet…
Don't fire your contract lawyers just yet... Read More
Are you achieving sourcing success with your finance? ACCA and HfS have teamed up to find out…
HfS Research has partnered with ACCA (the Association of Chartered Certified Accountants) to conduct the largest-ever global study of finance professionals to understand adoption trends, experiences and dynamics of shared services and outsourcing for the finance function. Read More
Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?
As per usual, election year brings up the age-old argument about how to combat the "threat" of outsourcing. Isn't now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact? Read More
After 24 years, it’s adios ACS (er… except in Asia/Pac)
Two years into its $6.4 billion acquisition, Xerox has finally decided to phase out this famous old ACS brand Read More
Make sure your business outcomes have well-defined metrics
The 'trickle down' effect Read More
Are you ready for Generation 6 BPO?
If you enjoyed our recent interview with Mike Salvino, you better get that Twitter following cranked up asap Read More
What the passing of SOPA could mean for your business
Friday's excellent web-discussion involving HfS Research's Jim Slaby. Read More
SOPA-thetic: Using an elephant gun to hunt for butterflies
If you were surprised to find Wikipedia offline yesterday, you weren’t alone: many Internet users were unaware of the widespread one-day online protest against SOPA and PIPA, two bills before the US Congress designed to fight online media piracy. Read More
Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino. Read More
Meet the Founder
