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SOPA-thetic: Using an elephant gun to hunt for butterflies
If you were surprised to find Wikipedia offline yesterday, you weren’t alone: many Internet users were unaware of the widespread one-day online protest against SOPA and PIPA, two bills before the US Congress designed to fight online media piracy. Read More
Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino. Read More
Time to fine-tune your multi-vendor strategy
Time to fine-tune your multi-vendor strategy... Read More
The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”
We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game's up for non-Indian providers to come back into the picture Read More
Whoever said outsourcing was becoming a commodity?
Whoever said outsourcing was becoming a commodity? Read More
Smackdown: Where is BPO going?
One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights... Read More
What if everybody looked the same? Happy 2012 everyone
Some "horses" memories as a big chubby thank you for all of your support this year Read More
Where did our passion go?
Let's make 2012 the year of getting passionate again! Let's dig deep to be honest with ourselves about what makes us get up in the morning - what makes us look forward to going to work again Read More
The defining outsourcing moments of 2011
Well, another year goes by and HfS yet again escapes any legal action, terrorist attacks at our office, or disappearing bodies for being thoroughly unafraid to call the industry on its issues. So let's reflect some of the defining moments of 2011 Read More
Infy procures Portland to soup up its sourcing
InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m. Read More
