Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier
November 20, 2012 | Phil Fersht
Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economy Read More
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Tiger Tales Part III… Working with the 57%
November 18, 2012 | Phil Fersht
In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the "57%", the percentage of enterprise customers who feel their provider does not understand their business Read More
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Are YOU ready for dreamSource?
November 15, 2012 | Phil Fersht
Today, we're proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers... in Westchester County, New York, next Spring Read More
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Losing the war for talent: Why offshore providers come up short onshore
November 13, 2012 | Phil Fersht
The need to hire and develop quality onshore account management and delivery personnel is becoming the crucial differentiator in today's ever-tightening outsourcing marketplace. Those that can win this talent war will be the ones who can truly move beyond yesterday's flagging outsourcing model. Read More
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Tiger Tales Part II… The pace of change
November 10, 2012 | Phil Fersht
In Part II of our interview with Genpact's CEO NV "Tiger" Tyagarajan, we discuss the bifurcation occurring between the sourcing approaches of small and mid-sized organizations and today's large enterprises... and the pace of change we can expect in today's environment Read More
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Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word
November 06, 2012 | Phil Fersht
Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the "O" word once. That's quite a feat, so let's find out why... Read More
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Greetings from Robotistan, outsourcing’s cheapest new destination
November 01, 2012 | Phil Fersht
How would you like to build a software robot to automate a business process for one client, and then resell copies of that robot to a dozen other clients in the same vertical? Read More
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HfS spooks the legacy analysts by scooping the “Most Innovative Analyst Firm” award for 2012
October 31, 2012 | Phil Fersht
When better than Halloween, than for HfS Research to - yet again - spook the analyst industry by winning the new "Innovative Analyst Firm of the Year Award for 2012" by the International Institute of Analyst Relations, ahead of the likes of Gartner, Forrester and IDC. Read More
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Tiger Tales… Part I
October 28, 2012 | Phil Fersht
Noone has been closer to the buyers over the years to observe the changing conversations, the growing awareness of their needs and apply these to the ever-competitive provider marketplace. Yes, it's time to touchbase with NV “Tiger” Tyagarajan, now 18 months into his tenure as CEO of Genpact. Read More
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A BIG thanks to all of you who took part in the exceptional HfS 50 Blueprint Sessions 2.0
October 27, 2012 | Phil Fersht
A BIG thank you to all of you who took part in the exceptional HfS 50 Blueprint Sessions 2.0 this week in Boston Read More
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