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Month: October 2010
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Sole sourcing and the Lindsay Lohan experience
When a customer decides it has already found its provider-to-be, and wants to avoid the conflicting emotions of exploring what might-have-been with its competitors, it can inadvertently offset a spiral of sanity-losing issues for both parties, as they prepare to walk down the aisleRead More
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Up in the air with Ritesh Idnani… Part I
Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business... Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his response was simply "am getting close to George Clooney's character in the movie Up in the Air."Read More
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Just when you thought this week’s New York event was cancelled… Rocket-fuel Frank saves the day
It's been quite a few days in the world of New York outsourcing events... firstly, the Global Sourcing Forum was cancelled over the weekend when the organizer had some sort of to-do with the Marriott hotel venueRead More
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Outsourcing – death by boredom?
TELL US SOMETHING WE DON'T KNOW! JESUS - THIS IS THE SAME FLUFF WE WERE BEING SERVED UP TEN YEARS AGO.Read More
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HfS Research will be talking Cloud-sourcing in London this November
You'll have a chance to see HfS Research's European research lead, Euan Davis, up close on November 18 at the IIAR London Forum in Central London from 3:45 – 6:30 pm. The session isubbed the "Cloud," and Euan will be giving the HfS Research view of the Cloud, based on brand-spanking new data our joint study with the London School of Economics, which covered the views and intentions of 1043 companies.Read More
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Up in the air with Ritesh Idnani… Part III
In the final chapter of our interview with Infosys COO Ritesh Indnani, he elaborates on communication and interaction, and how our industry can rapidly improve collaboration through social media.Read More
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Up in the air with Ritesh Idnani… Part II
In Part II, Ritesh explains the changes in the BPO industry from his perspective - especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach. Read More
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Innovation in F&A BPO? We have it all right here folks…
This new HfS report dives into the experiences and expectations of a selection of today’s most experienced enterprise Finance and Accounting (F&A) BPO buyers, when it comes to achieving innovation. We spoke to a collection of major F&A BPO customers which have achieved some form of innovation as they went through the F&A BPO experience with a major service provider. Read More
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Strange Things Happen at the Negotiation Table
According to HfS analyst Esteban Herrera, he's seen weeping, object-throwing, suicide threats, uncontrollable roll-on-the-floor laughter, walk-outs both staged and unplanned, and even a handstand...Read More
