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Month: October 2010
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Sal-sourcing in the real world, Part II
Accenture's head of global BPO, Mike Salvino, is interviewed by HfS Research's Phil Fersht on his future vision for the BPO industryRead More
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The Sport of Kings – Why Euan Davis decided to run with the horses
We all make curious decisions in life, like when you accepted your mum's Facebook invitation... or when Bill O'Reilly decided to be born. However, these pale in comparison when one of Europe's finest services analysts traded the corporate upper-echelons of Forrester Research to help kick-start a quirky little feisty research upstart, that was launched out of a blog - with a name no-one the left side of the Atlantic understands. But it happened: Euan Davis really did join HfS Research! Read More
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Building your governance team: if you hire monkeys, you get…
A well defined outsourcing strategyRead More
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CSC stakes its claim to prosper in the new IT services ecosystem
CSC has struck out in a new direction sketching out a long-term position as a “service integrator” and laying out a cloud strategy that goes beyond the usual hype. The real test is whether CSC can channel its pricing and engagement models, its service management frameworks and—critically—its sales team in the same direction as the new IT services ecosystem emerges. This HfS RAPIDInsight sets out the HfS Research take on CSC’s strategy; what is needs to make it work, and what it means for customers.Read More
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Will customers buy CSC’s vision?
We liked what we heard at CSC’s European analyst event. The provider outlined two strategies dealing with the short and long term realities of how you, the customer, buys IT and business servicesRead More
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Accenture bags Ariba’s sourcing practice to extend its global category management capabilities
Today, Accenture annouced a significant move to incorporate Ariba's managed services business into its own global procurement and sourcing operations, which adds signifanct category expertise across to both Accenture's existing European procurment operation in Prague, Czech Republic, but also Ariba's onshore services center in Pittsburgh.Read More
