Category Archives: HfS Surveys: All our Survey Posts

Cloud is changing the future of outsourcing: 1000 organizations have spoken

Cloud is changing the future of outsourcing: 1000 organizations have spoken

Gone are the days when CIOs demanded their shareholders underpin massive technology investments in ERP and infrastructure. Those investments have been made, and most CEOs intend never again to make capital outlays of that ilk on technology. Enter the Cloud. This is driving a new inflection point in the provisioning of business services, that goes far beyond straightforward outsourcing.

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The Industry Speaks about Cloud, Part IV: Business leaders demand business transformation support - can providers gear-up to help?

The Industry Speaks about Cloud, Part IV: Business leaders demand business transformation support - can providers gear-up to help?

Business users want to accelerate to Cloud Business Services while IT wants to mitigate its many risks. We reach an impasse with both business and IT looking for external support to make their move to Cloud Business Services a reality, and the different type of support both sides want point towards a profound reorganization around Cloud.

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The Industry Speaks about Cloud, Part III: business and IT finally agree - IT must tool-up to enable cloud business services

The Industry Speaks about Cloud, Part III: business and IT finally agree - IT must tool-up to enable cloud business services

Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services... however, both sides do agree on one thing—the crucial enablement role that IT executives must adopt to provision Cloud business services.

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The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage

The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage

The Cloud Business Services study we just conducted, in conjunction with the Outsourcing Unit at the London School of Economics, has served up some contrasting concerns that business executives are having versus their IT counterparts: its impact on work culture and it's impact on the value of the current IT department.

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The Industry Speaks about Cloud, Part I: Business execs are buying-in to Cloud even more than their IT counterparts

The Industry Speaks about Cloud, Part I: Business execs are buying-in to Cloud even more than their IT counterparts

Cloud Business Services are no longer hype - both business and IT executives are buying-into the value Cloud can bring to their jobs and their organizations. The ability to access business applications quicker, faster, cheaper and in a virtual business environment are the major drivers - and it's the business side of the house which is even more engaged by the potential value that the IT-side.

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The Industry Speaks, Part VI: Customers increasingly look to industry-specific BPO solutions, but which vendors will ultimately invest to define and deliver them?

Modern-industry

The move to greater domain-specificity is intrinsically tied to the business utility model of the future, where we are starting to see signs of the convergence of SaaS, Cloud and BPO/ITO models within an engagement structure

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The Industry Speaks, Part V: As the mid-market looks aggressively at Finance & Accounting BPO, the move to standardize heats-up

Camembert

When you consider that close to a quarter of mid-market customers will seek their first forays into F&A BPO this year, you know where this industry is headed...

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The Industry Speaks, Part IV: Cloud services will separate the "real" business services providers from the body-shoppers

Gruyere

Cloud Computing presents the biggest opportunity for today's services vendors to deliver blended IT/BPO services. Vendors pushing standard labor arbitrage services under a thin veneer of "Cloud marketing" will quickly get cast aside as the table-stakes get a lot tougher

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The Industry Speaks, Part III: Demand for outsourcing is reaching new heights, but will vendors disappoint?

The Industry Speaks, Part III:  Demand for outsourcing is reaching new heights, but will vendors disappoint?

What are customers intending to do this year with their outsourcing strategies? When when we spoke to 1055 customers, intermediaries and vendors across the global sourcing industry earlier this month, they gave us the real picture

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The Industry Speaks, Part II: When the labor arbitrage deals dry-up (and they will), customers will select vendors that can deliver business-value beyond basic low-cost services

Ari_gold2

let's talk about outsourcing vendors, and what on earth they are going to do when these tasty labor-arbitrage deals start to fizzle-out.

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