Category Archives: HfS Surveys: All our Survey Posts

The great outsourcing talent-chasm: 57% of service provider staff don't understand their clients' businesses

The great outsourcing talent-chasm: 57% of service provider staff don't understand their clients' businesses

In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today's global marketplace.

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So you think YOU have sourcing talent?

So you think YOU have sourcing talent?

We are inviting you to participate in a brief survey to explore today's talent management challenges facing both your executives and staff – and you could win an iPhone 5 into the bargain, in addition to a complimentary copy of the study findings.

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It's time for YOUR vote... should we drop the word "outsourcing"?

It's time for YOUR vote... should we drop the word "outsourcing"?

It's time for YOU to have your say, whether you buy, sell, advise, analyze or influence IT or business services

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Time to ring-fence "Lights On Outsourcing" and focus on "Business Transformation Services"

Time to ring-fence "Lights On Outsourcing" and focus on "Business Transformation Services"

It's high-time to segment the industry so we can all focus on delivering value, and not solely cost-cutting

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The end of outsourcing as we know it... Part I

The end of outsourcing as we know it... Part I

At the end of the day, it's not all about outsourcing and it's not all about shared services; it's about focusing on how to globalize processes, how to transform finance (and other) functions, and how to govern it all in a global business services context. There is no dominant model, it's more about achieving the right balance across all delivery models to achieve the best business goals. In conjunction with global accounting body ACCA, We spoke to 682 large organizations currently running finance in either an outsourced or shared service framework (or both) - and the results are emphatic: those organizations relying predominantly on outsourced delivery, or predominantly shared services, are viewing their finance delivery performance much more skeptically

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April truths about outsourcing: Finance leaders are looking to providers' capabilities more than ever, but are they really prepared to change?

April truths about outsourcing: Finance leaders are looking to providers' capabilities more than ever, but are they really prepared to change?

Service providers are in pole position to provide the value clients need, however, there needs to be some give-and-take on both sides to move beyond mere "augmentation"

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Which industries are more inclined to outsourcing versus shared services?

Which industries are more inclined to outsourcing versus shared services?

Secular changes to industry environments are crystallizing options for businesses and driving more radical and actionable behaviors from executives under pressure to deliver continual productivity improvements. The radical impact outsourcing can potentially have on business performance is clearly becoming more attractive to those businesses in the throes of tackling fundamental challenges and opportunities to their business environments.

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Are you achieving sourcing success with your finance? ACCA and HfS have teamed up to find out...

Are you achieving sourcing success with your finance?  ACCA and HfS have teamed up to find out...

HfS Research has partnered with ACCA (the Association of Chartered Certified Accountants) to conduct the largest-ever global study of finance professionals to understand adoption trends, experiences and dynamics of shared services and outsourcing for the finance function.

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Why outsourcing professionals must stay in touch with the 99%

Why outsourcing professionals must stay in touch with the 99%

Governments are very capable of passing measures very quickly to restrict outsourcing if things get really bad - and they won't have any choice if the 99% demand it. All outsourcing stakeholders - buyers, providers and advisors - need to focus, more than ever, on helping organizations approach outsourcing as one supporting component of a holistic solution.

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Double-Dip Dynamics, Part II: The new tenets of outsourcing - process standardization, global flexibility and better technology

Double-Dip Dynamics, Part II: The new tenets of outsourcing - process standardization, global flexibility and better technology

What is motivating buyers to outsource in this current climate? While eliminating cost is still is a huge fundamental, buyers are even more focused on achieving greater flexibility to scale their global operations as a prime motivating factor. Clearly, many executives are getting more experienced and skilled at driving an sourcing initiative, and are confident they can use the endeavor as a change agent to promote and implement much-needed change in their businesses.

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