Category Archives: HfS Surveys: All our Survey Posts

Outsourcing advisors must be governance experts armed with research if they want to survive

Outsourcing advisors must be governance experts armed with research if they want to survive

Advisors need to provider governance support and research in order to survive

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BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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Is BPO on the brink of a technology revolution?

Is BPO on the brink of a technology revolution?

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Automation killed the gamification star

Automation killed the gamification star

Even back in '79 the world was already beginning to zone in on the power of automation

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BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes

BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes

Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition

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Automation: it's about solving business problems, stupid!

Automation:  it's about solving business problems, stupid!

We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryear

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2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients' organizations), we believe they are missing the big picture

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2014 shared services and outsourcing outlook Part I: It's time for enterprises to stop being really good at irrelevant stuff

2014 shared services and outsourcing outlook Part I: It's time for enterprises to stop being really good at irrelevant stuff

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

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Invest in the humans first, systems second

Invest in the humans first, systems second

people lead people and they are asking for the support, training, and enablement to meet and collaborate to both better manage day-to-day work and develop into the next generation of leaders

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Senior managers are almost as disengaged as their subordinates

Senior managers are almost as disengaged as their subordinates

While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn't that much.

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