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Category: The As-a-Service Economy
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HfS announces expansion plans for 2016 across our analyst and commercial operations
HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performanceRead More
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Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE
The integration of Strategic Sourcing Excellence propels Genpact's procurement-as-a-service capability to the forefront of the marketRead More
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Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.Read More
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Confusion-as-a-Service: The massive disconnect between vision and reality
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioningRead More
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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services
HfS unveils the first ever industry report on SuccessFactors servicesRead More
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Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas
Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue PrismRead More
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The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable itRead More
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When did employees become “costs”?
Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminatedRead More
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Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important oneRead More
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Futurist Gerd Leonhard to keynote at HfS Cognition this September
Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this SeptemberRead More
