Category Archives: Talent in Sourcing

If outsourcing were an employee, it would be fired... Part 1

If outsourcing were an employee, it would be fired... Part 1

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...

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Banking in 2013: Control freaks who just can't let go face their toughest challenges yet

Banking in 2013: Control freaks who just can't let go face their toughest challenges yet

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Outsourcing may be battered, bruised and vilified... so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing may be battered, bruised and vilified... so why is only a twentieth of enterprises planning to reduce it in 2013?

Make no bones about it: 2012 was a pretty dire year for the industry known as "outsourcing". However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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Why have we become such crappy managers?

Why have we become such crappy managers?

The recent post entitled "Can we ever get back to the thinking workforce" focused on the poor work habits that have infiltrated many of today's workers to create a dearth of analytical thinkers for our organizations.

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Can we ever get back to the "thinking" workforce?

Can we ever get back to the "thinking" workforce?

Many of today's businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business.

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So... who's got the bottle to buy HP's BPO services business?

So... who's got the bottle to buy HP's BPO services business?

In today's commodotizing market for IT and business services, HP's services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

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Tiger Tales Part III… Working with the 57%

Tiger Tales Part III… Working with the 57%

In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the "57%", the percentage of enterprise customers who feel their provider does not understand their business

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Are YOU ready for dreamSource?

Are YOU ready for dreamSource?

Today, we're proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers... in Westchester County, New York, next Spring

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Greetings from Robotistan, outsourcing’s cheapest new destination

Greetings from Robotistan, outsourcing’s cheapest new destination

How would you like to build a software robot to automate a business process for one client, and then resell copies of that robot to a dozen other clients in the same vertical?

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Our businesses need to perform eons better than our politicians when it comes to CHANGE

Our businesses need to perform eons better than our politicians when it comes to CHANGE

Imagine running a business where you have no accountability for cost control, achieving your stated objectives and are completely paralyzed to change anything. And when you do try and change something, half the organization refuses to even contemplate change? Welcome to government.inc. The impossible organization.

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