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Category: Sourcing Locations
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Countdown to commodization: Why the Indians need to get on the acquisition trail
The Indian services business is hurtling toward commodotization, and there needs to be a much more radical play from their ambitious leaders to alter the game. Read More
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Dr Charlie airs the BPO potential of East Africa, Part 1
How about exploring an entirely new continent for talent availability that can pull an entirely new lever of efficiency and potential value for your business: East AfricaRead More
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Why offshoring is hotter than ever
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared servicesRead More
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Teleperformance, IBM/Concentrix and Convergys make the Winner’s Circle for transforming the customer experience
We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industryRead More
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Time to help those poor Americans understand those British niceties…
It's nearly 10 years since I ventured back to these shores, and to celebrate, I decided it was time to reveal to the many unsuspecting Americans what we British really mean when you think we're being nice and polite...Read More
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Innovation starts at the… cube farm
A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing”Read More
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2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t
While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients' organizations), we believe they are missing the big pictureRead More
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You mean outsourcing’s not all about making big corporate profits? Meet Leila Janah…
One person we are very excited to address the Blueprint Sessions next week is Leila Janah, the dynamic Founder and CEO of non-profit social sourcing firm Samasource.Read More
