Category Archives: Social Networking

Can HR ever overcome its obsession with the automation of obsolete processes?

Can HR ever overcome its obsession with the automation of obsolete processes?

Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms' managers get the best out of their staff?

Comment

Who wants to be friends?

Who wants to be friends?

Vinnie Mirchandani just blogged about how we can add so much more value to our relationships by looking beyond Twitter, LinkedIn, Facebook, Quora, Pinterest etc to find value from our networks, when it comes to learning new ideas and gleaning knowledge

Comment

Traditional outsourcing advisory is dead.

Traditional outsourcing advisory is dead.

And when the world's number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it's officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clients

Comment

2013 Analyst Value Survey Results: HfS Research has risen in influence more than all the other analysts

2013 Analyst Value Survey Results:  HfS Research has risen in influence more than all the other analysts

Please allow us a few minutes of our own-trumpet-blowing as we broadcast some of the results of the 2013 Analyst Value Survey, courtesy of Analyst Equity and Kea Company. This is based on a record number of 352 IT research consumers

Comment

Accenture procures procurement's prize property: Procurian

Accenture procures procurement's prize property: Procurian

This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcing

Comment

Fancy yourself as a sourcing Master Black Belt?

Fancy yourself as a sourcing Master Black Belt?

HfS' Governance Proficiency Certification Program is designed to help today's sourcing executives approach service provider relationships and governance strategy with a sophisticated and pragmatic approach that will help them advance their careers, their skills and their experience

Comment

Can Salesforce and Workday’s hook-up genuinely hurt the SAP and Oracle empire?

Can Salesforce and Workday’s hook-up genuinely hurt the SAP and Oracle empire?

With a quarter-of-a-trillion dollars a year being plowed into integrating and managing SAP and Oracle, are the SaaS upstarts truly ready to integrate multiple cloud apps at this type of scale to challenge the status quo?

Comment

Time to help those poor Americans understand those British niceties...

Time to help those poor Americans understand those British niceties...

It's nearly 10 years since I ventured back to these shores, and to celebrate, I decided it was time to reveal to the many unsuspecting Americans what we British really mean when you think we're being nice and polite...

Comment

Teleperformance, IBM/Concentrix and Convergys make the Winner's Circle for transforming the customer experience

Teleperformance, IBM/Concentrix and Convergys make the Winner's Circle for transforming the customer experience

We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industry

Comment

Forget business outcomes and innovation for now... most enterprises just want to get beyond adequate first

Forget business outcomes and innovation for now... most enterprises just want to get beyond adequate first

Our seminal State of Outsourcing Study, conducted with the support of KPMG, has revealed that today's wizening outsourcing buyer is looking at industry experience and the provision of talent that can do more than just the basics, when it comes to choosing between their providers

Comment