- Search
Category: Security and Risk
-
Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO
The analyst industry's first ever attempt to flesh out the leading providers in Supply Chain Management BPO ServicesRead More
-
Apple goes all corporate on us
I wanted to draw your attention to HfS' enterprise mobility analyst, Ned May, who focused on the simple fact that this alliance finally gets Apple into the enterprise through the front doorRead More
-
Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choiceRead More
-
Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO
Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO in HfS' latest Blueprint ReportRead More
-
Why offshoring is hotter than ever
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared servicesRead More
-
The digital failure of today’s operations talent: two-thirds of enterprises are falling short
A Digital talent crunch is coming and this could get ugly for someRead More
-
Welcome to the Lechner lectures: Why partnering strategies matter
Meet the man tasked with formulating a sourcing strategy for the IBM: Rich LechnerRead More
-
Robotistan takes a seat at the BPO Security Council
Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.Read More
-
-
Teleperformance, IBM/Concentrix and Convergys make the Winner’s Circle for transforming the customer experience
We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industryRead More
