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Category: SaaS, PaaS, IaaS and BPaaS
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Five reasons automation may replace BPO, with Charles Sutherland
Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS' Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automationRead More
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A little bit of HR heaven as Kutik tackles the toughie from Southie
Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systemsRead More
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Europe’s finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who’s sourcing smarter?
This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius CollegeRead More
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The new table-stakes: Fixing the Analog Present for a Digital Future
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital servicesRead More
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Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO
The analyst industry's first ever attempt to flesh out the leading providers in Supply Chain Management BPO ServicesRead More
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Apple goes all corporate on us
I wanted to draw your attention to HfS' enterprise mobility analyst, Ned May, who focused on the simple fact that this alliance finally gets Apple into the enterprise through the front doorRead More
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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure
The services world has already started to change - and those who are only just realizing this may already be too lateRead More
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The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners
HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscapeRead More
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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choiceRead More
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Defying disruption, or a ticking HR time-bomb? How TCS reduces its average cost per employee by 6.3% each year
Not only does TCS enjoy the highest revenue growth in the IT services industry, it is also the most profitable - so what's the secret sauce?Read More
