- Search
Category: Outsourcing Heros
-
Frankly, Malcolm Frank… Part 1
Cognizant's Malcolm Frank talks to HfS Research's Phil Fersht about the Cognizant growth story and how the firm is trying to stay ahead of the gameRead More
-
Has Infy got its mojo back? Let’s ask Shibu…
We got a few minutes with Shibu, CEO of Infosys, to find out what's going on under the Infosys hood these daysRead More
-
Frankly, Malcolm Frank… Part 2
Now to the real meat of our discussion with Cognizant's strategy lead, Malcolm Frank, where we discuss the future of the CIO's role and the IT function, the SMAC Stack and the Internet of ThingsRead More
-
Dr Charlie airs the BPO potential of East Africa, Part 2
The exploits of "Dr Charlie", alias the Last King of Sourcing, Charlie Aird, who completes his diaries from his recent sabbatical to East AfricaRead More
-
It needn’t be marketing hell, with EXL
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States. Read More
-
-
Are you ready for a real Governance Academy?
We've officially launched the HfS Governance Academy; an advanced series of instructor-led online and classroom-based training services designed to help HfS Research's global enterprise clients govern their outsourcing and shared services environments more effectivelyRead More
-
Tiger Tales Part III… Working with the 57%
In Part III, we ask Genpact CEO Tiger Tyagarajan his views of the "57%", the percentage of enterprise customers who feel their provider does not understand their businessRead More
-
Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier
Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economyRead More
-
Becky Dennis’ remarkable journey
It's a nightmare that's hard to contemplate. My good friend Becky Dennis, who's worked in outsourcing for years, was thousands of miles from home after delivering a pitch to a group of executives.Read More
