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Category: Outsourcing Heros
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No Payne no Gain for a Chief Customer Officer… Part II
In case you missed IBM's CRM Chief Bill Payne's return to blog-stardom during Part I, he discussed his vision for the creation of a "Chief Customer Officer" position within companies, who would report directly to the CEO. In Part II, Bill discusses shifting mindsets, the impact of analytics and evolution of outcome-centric engagements impacting the marketing function...Read More
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If outsourcing were an employee, it would be fired… Part 1
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...Read More
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HfS… Six more years?
Wouldya believe "Horses for Sources" is going to be six years old? Here's six years of soundbites, silliness sensationalism and scrutiny.Read More
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Seven savant-like dudes and their sourcing scuttlebutt… replayed
Your week not quite the same without seven dudes rabbiting on about best practices and being over-polite with each other? Well, your addiction can be cured by listening to the replayRead More
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Cogny cogitates on a new industrial revolution
Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"Read More
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Moving Mountains with Mike, Part 2
Here's the second tranche or our interview with outsourcing hall-of-famer, and the man who's steered Accenture's BPO juggernaut these past few years, Mike Salvino. Read More
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Keshav’s Kingdom
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industryRead More
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Moving mountains with Mike, part 1
Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike SalvinoRead More
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Capgemini’s new BPO General rocks up: Chris Stancombe
From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris StancombeRead More
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Parikh preaches, prophesizes and prognosticates… Part 1
Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)Read More
