Category: kpo-analytics
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The Ten Tenets Driving the As-a-Service Economy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenetsRead More
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More hope less fear, please – Digital is not only changing the way we work, it’s improving it
The world of work's just so much more interesting and rewarding today that it was even five years' agoRead More
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Cooking up NASSCOM’s $50 billion Bangalore biryani
Charles Sutherland shares thoughts on NASSCOM's ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020. Read More
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Cognizant’s CEO Frank D’Souza talks to us about his recent $2.7bn shopping trip
We grabbed a few minutes with Cognizant's CEO, Frank D'Souza, to talk about why his company made this move Read More
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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…
Cognizant has upped the ante; now it's time for the ambitious providers to open their war-chestsRead More
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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?Read More
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Welcome to the era of churn, where 50% of outsourcing contracts are at risk
Clients are genuinely walking away from outsourcing relationships which provide mediocre valueRead More
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ISG, Enlighta and KPMG make the Winner’s Circle for Governance Solutions
Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions"Read More
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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers
There needs to be a significant mindset change from both employers and their staff to re-humanize the enterpriseRead More
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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?
The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?Read More