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Category: HR Strategy
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Moving Mountains with Mike, Part 2
Here's the second tranche or our interview with outsourcing hall-of-famer, and the man who's steered Accenture's BPO juggernaut these past few years, Mike Salvino. Read More
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Why the outsourcing industry is so horrible at marketing itself
One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itselfRead More
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Ready for the ultimate robotic process automation debate?
At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to askRead More
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Moving mountains with Mike, part 1
Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike SalvinoRead More
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Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surgeRead More
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A little bit of HR heaven as Kutik tackles the toughie from Southie
Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systemsRead More
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Capgemini’s new BPO General rocks up: Chris Stancombe
From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris StancombeRead More
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Europe’s finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who’s sourcing smarter?
This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius CollegeRead More
