Category Archives: HR Outsourcing

ADP jumps head-first into RPO with The RightThing acquisition, but will this be enough to take on the big players?

ADP jumps head-first into RPO with The RightThing acquisition, but will this be enough to take on the big players?

ADP has added another tool to its HR BPO toolbox with the acquisition of RPO provider The RightThing. The acquisition of the twenty-year old privately held firm is ADP’s first foray into the RPO market.

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Genpact drives a Nissan into HRO

Genpact drives a Nissan into HRO

Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, customer service, supply chain and analytics services. So adding HR services seems a natural extension of these services - even though Genpact has limited client experience of multi-process HRO.

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Be warned - there's a complete end-end HRO schmooze-fest coming... to Atlanta!

Be warned - there's a complete end-end HRO schmooze-fest coming... to Atlanta!

The HR Outsourcing Association burns white-hot as it integrates the HRO buyers' group and the RPO Alliance into one star-studded, fully integrated cornucopia of HRO

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The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?

Imagine what Tony would look like if he'd lost the bet!

Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.

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What does the Future of Work look like?

What does the Future of Work look like?

HfS Research is conducting a study to help gain a better understanding of how the future of work is impacting organizations. You can help by participating in a short survey and providing your thoughts on how the future of work is impacting your business or your client’s businesses.

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ManpowerGroup – a whole lot more than a staffing company?

ManpowerGroup – a whole lot more than a staffing company?

Manpower Group held its industry analyst and influencer day on June 9, 2011 at its headquarters in Milwaukee, WI.

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The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience

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Mercercare: the answer to Obamacare?

Mercercare: the answer to Obamacare?

Mercer generates $3.5 billion in revenue from it HR consulting, outsourcing, and investment services businesses. It operates in over 40 countries and has more than 20,000 employees.

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Beyond Payroll? Strodders puts ADP under the glass

Beyond Payroll?  Strodders puts ADP under the glass

Fresh off of its solid third quarter earnings release, ADP hosted its annual Analyst Day meeting on May 4 in New York City. Here's the lowdown from HfS Research Fellow, Keith Strodtman

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Outsourcing: a symptom of a failing education system?

Outsourcing: a symptom of a failing education system?

Most people still claim they really outsource to save money - of course that's an immediate benefit, but you wouldn't even be considering it, if you had operations in place that were really good.

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