Category Archives: HR Outsourcing

Pragmatic Pete to pontificate a panoply of personnel policy

Pragmatic Pete to pontificate a panoply of personnel policy

Here's Pete Ackerson introducing himself as the newest HfS Research Fellow for HR Shared Services and Outsourcing

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Are YOU ready to re-define sourcing? Then join the biggest and baddest bevy of buyers in NYC this April

Are YOU ready to re-define sourcing?  Then join the biggest and baddest bevy of buyers in NYC this April

After one year, our elite peer group of sourcing buyers has doubled in size - making this our biggest, baddest and most discussion-rich meeting to date.

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After 24 years, it's adios ACS (er... except in Asia/Pac)

After 24 years, it's adios ACS (er... except in Asia/Pac)

Two years into its $6.4 billion acquisition, Xerox has finally decided to phase out this famous old ACS brand

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Sal's six stages of sourcing: BPO's Generations

Sal's six stages of sourcing: BPO's Generations

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino.

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Smackdown: Where is BPO going?

Smackdown: Where is BPO going?

One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights...

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SAP + SuccessFactors = Great for SAP, but could restrict growth potential for the HR services industry

SAP + SuccessFactors = Great for SAP, but could restrict growth potential for the HR services industry

With SAP's move to "Cloudify" its software portfolio with the $3.4bn acquisition of the darling of HR software, SuccessFactors, we do not believe this is particularly good news for BPO service providers and services clients

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As InfosysBPO reaches the $500m mark, is it ready for the big-time?

As InfosysBPO reaches the $500m mark, is it ready for the big-time?

InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years' ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm's approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.

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Why outsourcing professionals must stay in touch with the 99%

Why outsourcing professionals must stay in touch with the 99%

Governments are very capable of passing measures very quickly to restrict outsourcing if things get really bad - and they won't have any choice if the 99% demand it. All outsourcing stakeholders - buyers, providers and advisors - need to focus, more than ever, on helping organizations approach outsourcing as one supporting component of a holistic solution.

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Double-Dip Dynamics, Part II: The new tenets of outsourcing - process standardization, global flexibility and better technology

Double-Dip Dynamics, Part II: The new tenets of outsourcing - process standardization, global flexibility and better technology

What is motivating buyers to outsource in this current climate? While eliminating cost is still is a huge fundamental, buyers are even more focused on achieving greater flexibility to scale their global operations as a prime motivating factor. Clearly, many executives are getting more experienced and skilled at driving an sourcing initiative, and are confident they can use the endeavor as a change agent to promote and implement much-needed change in their businesses.

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Here is The BPO Resource Center: breaking new ground in research, learning and debate

Here is The BPO Resource Center: breaking new ground in research, learning and debate

Today, we have launched The BPO Resource Center that's geared to become THE one-stop shop for anyone seeking to learn more about Business Process Outsourcing - without having to pay thousands of dollars for the privilege.

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