Category Archives: HR Outsourcing

Senior managers are almost as disengaged as their subordinates

Senior managers are almost as disengaged as their subordinates

While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn't that much.

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Can HR ever overcome its obsession with the automation of obsolete processes?

Can HR ever overcome its obsession with the automation of obsolete processes?

Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms' managers get the best out of their staff?

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Concentrix buys its way into the customer experience management Winner's Circle

Concentrix buys its way into the customer experience management Winner's Circle

Concentrix's investors, SYNNEX, were clearly so impressed with IBM's performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves

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Are you really working for an energized enterprise?

Are you really working for an energized enterprise?

HfS is asking YOU - the individual worker - what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT... or any other business function

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Are you ready for a real Governance Academy?

Are you ready for a real Governance Academy?

We've officially launched the HfS Governance Academy; an advanced series of instructor-led online and classroom-based training services designed to help HfS Research's global enterprise clients govern their outsourcing and shared services environments more effectively

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Congratulations and welcome to Christa, Ned, Tom and Jamie!

Congratulations and welcome to Christa, Ned, Tom and Jamie!

It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who've been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become today

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Corsello OnDemand... on talent management, modern marketing and a little bit more

Corsello OnDemand... on talent management, modern marketing and a little bit more

Jason Corsello didn't just turn out to be a great analyst and one of the original HR bloggers, but he's now honing his knowledge to be a real strategist in modern marketing plying his trade leading strategy and marketing for Cornerstone OnDemand, one of the hottest Cloud-based HR tech firms on the Nasdaq today, specializing in talent management.

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Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing...

Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing...

Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing...

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Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

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Why the mid-market is the mother-in-law of outsourcing

Why the mid-market is the mother-in-law of outsourcing

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

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