Category Archives: HR Outsourcing

Innovation in BPO purgatory, Part III: the escape route

Innovation in BPO purgatory, Part III: the escape route

When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.

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On your Marks, get set, RPO...

On your Marks, get set, RPO...

Without any doubt, the best known figure in the world of Recruitment Process Outsourcing is the all-tweeting, i-pad-wielding, champagne-supping, serial entrepreneur herself, Sue Marks, CEO of high performance talent acquisition solutions firm, Pinstripe.

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Innovation? The BPO industry needs to escape from purgatory. Part I

Innovation? The BPO industry needs to escape from purgatory.  Part I

While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory?

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"Actionable Intelligence": Our research alliance with EquaTerra

"Actionable Intelligence": Our research alliance with EquaTerra

Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.

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Preaching Process with Pramod, Part II: integrating IT and BPO and not getting blown up into small pieces...

Preaching Process with Pramod, Part II:  integrating IT and BPO and not getting blown up into small pieces...

we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery models

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Healthcare Reform: The scramble for outsourcing business begins

Healthcare Reform:  The scramble for outsourcing business begins

Whoever said Obama was going to be bad news for the outsourcing business? The outsourcing market has rebounded heavily with the economic recovery and the successful passage of the new Heathcare Reform Bill has both the IT outsourcers and BPOs on red-alert for a barrage of new business oppirtunities. The need for payors to manage their administrative costs has never been as intense as it is now, with the fixed medical loss ratios.

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New-generation HRO: a reverse maturity curve?

New-generation HRO: a reverse maturity curve?

We sent our HRO diva, Mindy Blodgett, out to investigate where some of the leading minds are focusing in this post-recession environment, and her first port of call was with Erica Volini, one of Deloitte Consulting's leading Principals in the HR transformation field...

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We're letting our research do the talking - see for yourself

We're letting our research do the talking - see for yourself

Unlike other research entities who stick their stuff behind a paywall, we've decided the proof is in the pudding, because we want people to actually read our stuff and call us up. So as a gesture of thanks for all the support we've received during our first month on the job, we're giving away three pieces of our latest research to give you an idea of what we're all about.

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Bill and Phil... uncensored, unfettered, unrestrained

Bill and Phil... uncensored, unfettered, unrestrained

Horses for Sources Founder and CEO, Phil Fersht, is interviewed on the future of the HR Outsourcing industry by HR Technology Columnist Bill Kutik on the Bill Kutik Radio Show. Tuned is today at 12.00pm Eastern Standard time: http://www.billkutikradioshow.com

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Can Recruitment Process Outsourcing empower a more flexible, scalable workforce?

Can Recruitment Process Outsourcing empower a more flexible, scalable workforce?

Most companies would never have dared move the management of their entire recruiting function over to a third party, but the squeeze of this post-recession economy, combined with fresh thinking from company leaders and a willingness to explore global sourcing models in business functions that can benefit from added expertise and flexibility, is moving services such as Recruitment Process Outsourcing (RPO) up the corporate agenda for many firms.

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