A new breed of provider has to emerge, which can disrupt the legacy labor-based model
-
Upcoming HfS Events
-
JOIN 24,000+ OTHER HORSES IN OUR LINKEDIN GROUP
About the Founder
-
Browse Ten Years of HfS
Category Archives: HfS Surveys: Technology in BPO 2014
Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure
The services world has already started to change - and those who are only just realizing this may already be too late
Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes
Automation killed the gamification star
Even back in '79 the world was already beginning to zone in on the power of automation
BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes
Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition
Automation: it's about solving business problems, stupid!
We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryear
Join 24,000 other Horses in our LinkedIn community.
Follow the Horses on Twitter.
