Category Archives: Global Business Services

Time for the Foster posture as Mark puts his own stamp on IBM services

Time for the Foster posture as Mark puts his own stamp on IBM services

Join HFS CEO Phil Fersht in conversation with Mark Foster, SVP of IBM Services, to discuss the tidal push of transformation and your place in it.

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It needn't be hell... with Nigel

It needn't be hell... with Nigel

Phil Fersht talks to new HFS Chief Client Officer, Nigel Edwards

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Wow... the UK really is becoming an attractive nearshore sourcing location

Wow... the UK really is becoming an attractive nearshore sourcing location

While the USA and China are no surprise as their host the world's largest economies and businesses, the UK is the surprise mover, as political conditions have created a more competitive market to invest in support services. 

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Ready to Learn to Change in New York this March?

Ready to Learn to Change in New York this March?

We're excited to trigger the first nuclear tranche of speakers for the Future of Operations in the Robotic Age (FORA) Summit in New York, March 7-8

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Have we finally become an industry? Have we become the Digital Operations Industry?

Have we finally become an industry? Have we become the Digital Operations Industry?

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

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Steve Rudderham... making GBS gr-r-reat again!

Steve Rudderham... making GBS gr-r-reat again!

Phil Fersht sits down with new GBS honcho at Kelloggs, Steve Rudderham

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

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Enterprises need to create business manager roles to energize the Digital Generation

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IBM, Infosys, Accenture and Cognizant lead in the industry's first Design Thinking Blueprint

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HfS unveils the industry's first Blueprint on Design Thinking capability

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Three very handsome CEOs take on three advisors... only on HfS

Three very handsome CEOs take on three advisors... only on HfS

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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10 issues defining the services industry in 2016

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The HfS analyst team demands 10 big things the services industry needs to address in 2016

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