We're excited to trigger the first nuclear tranche of speakers for the Future of Operations in the Robotic Age (FORA) Summit in New York, March 7-8

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

Phil Fersht sits down with new GBS honcho at Kelloggs, Steve Rudderham

Enterprises need to create business manager roles to energize the Digital Generation

HfS unveils the industry's first Blueprint on Design Thinking capability

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

The HfS analyst team demands 10 big things the services industry needs to address in 2016

This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"

The analyst industry's most ambitious 2016 research agenda

HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm