Category Archives: CRM and Marketing

10 issues defining the services industry in 2016

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The HfS analyst team demands 10 big things the services industry needs to address in 2016

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The HfS 2016 Blueprint Research Agenda ...at your service

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The analyst industry's most ambitious 2016 research agenda

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HfS brings O'Brien's brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term "HfS-ize" instead of uberize

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Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint

Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint

HfS Research unveils the industry's first Salesforce.com Services Blueprint analysis

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Why Accenture's acquisition of Cloud Sherpas is both an offensive and defensive move

Accenture acquires Cloud Sherpas

As-a-Service has to be all about empowering the client, not the consultant

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The 2015 Enterprise Mobility Services Blueprint: IBM, Cognizant, Accenture, TCS, Infosys and Capgemini in the Winner's Circle

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IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner's Circle for Enterprise Mobility Services

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Here are our Autonabilized 2015 HfS predictions

Here are our Autonabilized 2015 HfS predictions

17 Killer Predictions from the HfS analyst team. All of these will happen too...

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Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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