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Category Archives: CRM and Marketing
The HfS 2016 Blueprint Research Agenda ...at your service
The analyst industry's most ambitious 2016 research agenda
HfS brings O'Brien's brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations
Did HfS really just uberize the analyst business?
After reading this, people will start to use the term "HfS-ize" instead of uberize
Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint
HfS Research unveils the industry's first Salesforce.com Services Blueprint analysis
Why Accenture's acquisition of Cloud Sherpas is both an offensive and defensive move
As-a-Service has to be all about empowering the client, not the consultant
The 2015 Enterprise Mobility Services Blueprint: IBM, Cognizant, Accenture, TCS, Infosys and Capgemini in the Winner's Circle
IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner's Circle for Enterprise Mobility Services
Here are our Autonabilized 2015 HfS predictions
17 Killer Predictions from the HfS analyst team. All of these will happen too...
Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?
This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy
Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services
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