Category: Buyers’ Sourcing Best Practices

  • Are you stuck in a transactional workforce? Only a quarter of firms are going in the right direction with their people

    September 10, 2023 |

    If your colleagues aren't passionate about your brand, barely enjoy working with each other, are struggling to delight your customers, or grow your partnerships, this post-pandemic business climate could well see your business fall away as more adventurous, disruptive, and passionate businesses steal your mindshare and usurp your competitive position. You need to evaluate your own career trajectory and decide whether you have the appetite to be on the winning side in this emerging AI economyRead More

  • GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)

    August 21, 2023 | ,

    For more than two decades, Global Business Services (GBS), the centralized service delivery model leveraging a mix of internal shared services and/or 3rd party outsourcing, has been a tried and tested modus operandi for large enterprises to save costs, drive process discipline and improve compliance.However, with the rapid advent of real generative AI capability, the current GBS model is dated, fails to deliver much (if any) value beyond cost and efficiency and has struggled to create viable career opportunities for ambitious talent.  Let’s face it, GBS is still stuck squarely in the back office and fails to provide a career track for the best and brightest to pivot their firms into the generative AI era.Read More

  • Krithi’s first TCS re-org… One step forward and two steps back?

    August 03, 2023 | ,

    Is the new TCS org structure really going to propel the company forward in the AI-driven era where scarce skills in areas such as GenAI are at a premium and intra-company collaboration and training are more critical than ever?  Does having an all-male leadership team send the right message to clients and employees, where diversity is so important to its culture and enticing the best young talent? Phil Fersht and Saurabh Gupta look into new TCS CEO K Krithivasan's first major re-organization of his TCS tenure.Read More

  • Seven Golden Recommendations to Reinvent Ourselves for the Generative Enterprise

    May 29, 2023 |

    HFS’ Generative Enterprise articulates the pursuit of AI technologies based on Large Language Models (LLMs) and ChatGPT to reap huge business benefits to organizations in terms of continuously generating new ideas, redefining how work gets done, and disrupting business models steeped in decades of antiquated process and technology. It's critical to prepare ourselves as AI becomes the interface to the Internet - and to physical business.Read More

  • The pandemic-induced tech binge is over and the cloud champagne has gone flat

    March 13, 2023 | ,

    Brand new data from over 500 IT leaders across the global 2000 tells an ugly story of how quickly the cloud bingeing is grinding to a halt, with only a third of enterprises currently staying the course with their current IT sourcing investments.Read More

  • Redefining leadership roles is critical to be an effective Autonomous Enterprise

    A strong governance capability has the talent, tech infrastructure, automation, and AI to deliver the data that will drive success with minimal manual interventions that impede progress and speed. The ultimate goal of an autonomous enterprise allows us humans to remove ourselves from some parts of the system so that we can make continuous improvements to the ecosystem as a whole.What are the leadership roles needed to understand the data they need? How can we build the right internal teams and external partnerships to support an autonomous enterprise? And how can we design smart governance to manage key decisions faster with some degree of confidence? Read More

  • The Six Principles of The Autonomous Enterprise

    An autonomous enterprise is one whose leadership continuously seeks to refine the data it needs in real-time to be successful.  Its governance capability ensures it has the talent, tech infrastructure, automation, and AI to deliver the data that will drive success with minimal manual interventions that impede progress and speed. The ultimate goal of an autonomous enterprise allows us humans to remove ourselves from some parts of the system so that we can make continuous improvements to the ecosystem as a whole.Read More

  • re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy

    December 05, 2022 | , ,

    AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.Read More

  • The OneOffice Data Cycle: Data is your strategy, automation your mindset, AI your autonomy

    November 28, 2022 |

    To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows need to execute in real-time between customers and employees - and engage partners in your ecosystem. OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - as the market environment keeps changing.Read More

  • Automation doesn’t dictate why we do things; It must dictate how we do them

    October 29, 2022 |

    10 years since HFS introduced RPA to the industry, and we’re finally focusing on automation as a value-lever that drives business outcomes.  The pandemic has shifted the automation focus from creating efficiencies in the back office to delivering immediate business impact, where talent shortages can be overcome, where digital workflows can operate despite broken supply chains, and where businesses can function effectively in their virtual and hyperconnected ecosystems.Read More