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Category: Business Process Outsourcing (BPO)
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Download the industry’s updated Robotic Process Automation maturity model
HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy hereRead More
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Confusion-as-a-Service: The massive disconnect between vision and reality
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioningRead More
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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services
HfS unveils the first ever industry report on SuccessFactors servicesRead More
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Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas
Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue PrismRead More
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The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable itRead More
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Accenture, Xerox, NGA HR, Aon Hewitt and ADP make the HR Operations-as-a-Service Winner’s Circle
HfS Research's Mike Cook authors the 2016 HR Operations-as-a-Service BlueprintRead More
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The new HP Enterprise is now the #3 high value IT services provider
Love this merger or loathe it, the marriage of HPE and CSC has just spawned the third-largest high value IT services provider in the worldRead More
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Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important oneRead More
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Meet the Dinamo driving TCS’ business process services impressive growth
HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy ServicesRead More
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Futurist Gerd Leonhard to keynote at HfS Cognition this September
Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this SeptemberRead More
