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Category: Business Process Outsourcing (BPO)
Meet the sourcing gangsters in Chicago
HfS has teamed with its networking partner, SSON, to present a superior discussion across the world of finance and sourcing, with Jay Desai, one of the buy-side's most respected voices for sourcing governance, Capgemini's own sourcing sherif David Poole, the pontiff of procurement Jason Busch... all moderated by HfS.Read More
Wang / Fersht uncut. Part II
Analysts Phil Fersht and Ray Wang air some recent discussions on the world of social media and the convergence of software delivery and outsourcing… here’s part II Read More
Wang / Fersht uncut. Part I
Analysts Phil Fersht and Ray Wang air some recent discussions on the world of social media and the convergence of software delivery and outsourcing... here's part IRead More
New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out
Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor. Read More
HfS Research shows some analyst horsepower
HfS Research ranks 15th in the latest analyst "power rankings" by ARInsights, a dynamic content rich database that contains comprehensive information on 5,511 analysts from 694 different firms.Read More
The rumors are true – we’re actually doing some research
We're developing a fully-fledged research agenda which we will be excited to announce in September, when we will also be annoucing the arrival of some new analysts. So feel free to visit our new RESEARCH LIBRARY and check out what we're writing about.Read More
Hewitt into AON: a sad, bad day for HR Outsourcing?
Waking up this morning to hear the news of Hewitt's acquisition by AON signalled a sad, bad day for HR Outsourcing. The HRO industry is now consolidating faster than any of us imagined... forget ADP/Workscape, this is BIG - and leaves the global HRO market with three major global HRO enterprise-level providers - IBM, NGA and Xerox (ACS) Read More
Service providers siloed by vertical industry are stifling innovation with clients
To win more business, outsourcing service providers must innovate by creating and unleashing a multi-client collaborative model that isn’t restricting their clients to their industry vertical silos. HfS research reveals clients’ desire to collaborate with non-competitive firms in other industries is much more powerful; they are reticent to collaborate with firms within their own industry sector. New service delivery models must emerge between collaborating partners that will help them innovate. Read More
BPO’s billion dollar best-kept secret: Part II
HfS Research CEO Phil Fersht interviews Xchanging CEO David AndrewsRead More
BPO’s billion dollar best-kept secret: Part I
There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn. Read More
