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Category: Business Process Outsourcing (BPO)
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Enter NetSuite – the new admiral of BPaaS?
Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.Read More
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Introducing two new horses
As part of or new research alliance with EquaTerra, Stan Lepeak will be contributing on a broad array of global IT and business process areas. In addition, Andy Milroy joins us to add his spin on Asia/Pacific IT and BPO dynamics. Andy currently leads Frost & Sullivan's Australia and New Zealand's ICT Practice Read More
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Cloud security – a pleonasm?
Quite simply, Cloud computing represents one of the biggest opportunities and threats to IT professionals today. However, spend some with the CTOs at the likes of eBay, Amazon, Salesfore.com etc., and their eyes will light up talking about their intense development programs, where they are training young IT talent to learn how to Cloud-enable applications that can underpin many different types of business processes. Read More
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Innovation? The BPO industry needs to escape from purgatory. Part I
While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory? Read More
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Innovation in BPO purgatory, Part III: the escape route
When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.Read More
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A US onshore view of Schumer’s offshore-tax proposals: “A no-win approach for tapping the strength of the US-based outsourcing industry”
The majority of the viewpoints convey concern and confusion regarding the implications of Senator Schumer's proposals. However, one opinion does standout, coming from a gentleman called Skip Womack, who heads up the US onshore IT outsourcing provider, Advantage Outsourcing, based in Wichita, in the Midwest. Read More
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HfS Research shows some analyst horsepower
HfS Research ranks 15th in the latest analyst "power rankings" by ARInsights, a dynamic content rich database that contains comprehensive information on 5,511 analysts from 694 different firms.Read More
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New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out
Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor. Read More
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Wang / Fersht uncut. Part I
Analysts Phil Fersht and Ray Wang air some recent discussions on the world of social media and the convergence of software delivery and outsourcing... here's part IRead More
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Wang / Fersht uncut. Part II
Analysts Phil Fersht and Ray Wang air some recent discussions on the world of social media and the convergence of software delivery and outsourcing… here’s part II Read More
