- Search
Category: Business Process Outsourcing (BPO)
-
There’s a whole generation with a new explanation… in San Francisco
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th. Read More
-
The jobs aren’t “going away” – they’ve already pretty much gone
It's not that today's jobs are going away, it's that large numbers of future jobs will simply not be createdRead More
-
The Nasscom 2016 report: The era of unsettlement is upon us
From enthused to unsettled, service providers sober up as reality sets inRead More
-
And it’s all going to kick off at #Nasscom_ILF today!
We're excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morningRead More
-
Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle
HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services IndustryRead More
-
Why 77% of the C-Suite really want provider-replacement therapy
Now is time for the C-Suite to step back in to broker that next wave of services transformationRead More
-
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint
HfS unveils the industry's first Blueprint on Design Thinking capabilityRead More
-
Download the industry’s updated Robotic Process Automation maturity model
HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy hereRead More
-
Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.Read More
-
Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE
The integration of Strategic Sourcing Excellence propels Genpact's procurement-as-a-service capability to the forefront of the marketRead More
